The latest episode in the ongoing saga of our BH Fitness elliptical machine played out yesterday when the Fitness Showrooms tech replaced the X1 display and logic board for the third time since November.
Unfortunately this didn’t solve the problem with the inaccurate heart rate monitor (HRM) nor did it fix the problem with the angle of the display. So the net result of all of this is that we’re back to the starting point with a unit that doesn’t provide a key capability. We are actually worse off than when we started because the original display was properly centered but the last two displays have sat off center.
What’s frustrating is that the Fitness Showrooms tech told my wife that the HRMs don’t work on these machines and that includes the one in their showroom. While Fitness Showrooms was happy to use the HRM as a selling feature they’ve refused to rebate the cost to buy an accurate, wearable HRM. Although I like the design and feel of the X1 I am tempted to send it back and buy another brand that has more features and that works as promised.
If I do decide to buy another elliptical I won’t be getting it from Fitness Showrooms. Their position is that we should address our problems with the unit directly with the manufacturer, BH Fitness. Fitness Showrooms represented the HRM as a key feature in order to make the sale. But, to date, they have not stood behind what they sold.